FAQ

Where are you located?

Dimashq is a home kitchen and an online store located in San Diego, CA.

Do you have a physical storefront?

No. Dimashq is strictly an online store offering local delivery and pickup only in San Diego, CA.

Are you licensed?

Yes. Dimashq is fully licensed and registered with the County of San Diego Department of Environmental Health and Quality. Registration number: DEH2021-FCFO-001106.

Does your baklava contain any artificial flavors/ingredients/preservatives?

No. Our baklava is made with natural ingredients and does not contain any artificial flavors or preservatives.

Is your baklava homemade?

Yes. Our baklava is homemade from scratch, including the dough.

How should I store my baklava?

Our baklava should be stored at room temperature away from excessive heat and direct sunlight. Please keep your baklava box closed to maintain freshness. Because our baklava is prepared with natural preservatives, it can last at moderate room temperatures for a very long time.

Excessive heat and humidity can affect the freshness and/or color of our baklava over time. However, this is natural and does not mean that the baklava has gone "bad."

Storing our baklava in the fridge is not recommended unless you plan on storing it for an extended period of time without consumption. If you decide on storing your baklava in the fridge, please make sure it is sealed properly. To consume refrigerated baklava, please take it out of the fridge and keep at room temperature for a minimum of 45 minutes before consuming.

Should I keep my baklava in the fridge?

No, unless you plan on storing it for an extended period of time without consumption. See above.

Is your baklava suitable for vegetarians/vegans?

Our baklava is baked with clarified butter extracted from milk and is not suitable for vegans.

I just placed a baklava order. When will it be delivered?

While our goal is to have your baklava delivered as soon as possible, please allow up to 5 business days for your baklava to be delivered. Please refer to our Local Delivery and Pickup Policy.

I am outside of your delivery radius. Can I still make an order?

If you are outside of our delivery radius you can place an order and pick it up from our pick up location. The pick up option can be selected during checkout. Please refer to our Local Delivery and Pickup Policy.

Are you taking COVID precautions?

Yes. CDC guidelines are being followed while preparing, packaging, and delivering your baklava.

What are the ingredients used in your baklava?

All-purpose flour, water, cane sugar, clarified butter, wheat starch, pistachios and/or cashews and/or walnuts, salt, Ceylon cinnamon (only with Walnut baklava), citric acid.

Does your baklava include any major allergens?

Our baklava includes wheat, cashews, pistachios, walnuts, milk, peanuts (in the form of highly-refined peanut oil used for roasting cashews).

I have another question and/or feedback. How can I contact you?

You may contact Dimashq in the following ways:

Email: info@dimashqbaklava.com.

Call or text: (619) 363-0878. Our phone operating hours for accepting calls are 8:30AM - 5:30PM Monday-Friday.

Or via the "Contact Dimashq" page.